The original hospital, located in a compressed residential neighborhood, needed some elbow room in order to serve their community better. A state-of-the-art replacement facility offered a clean slate, allowing them to rethink every step of the patient experience. They engaged Corbin Design to help define the wayfinding experience.
The buildings are laid out on a long central corridor, which could pose problems for visitors with mobility challenges. The solution? Reach every patient with the proper logic before they arrive on campus, making the path to their destination as short as possible.
Working closely with the project team, Corbin Design developed a simple system to tie parking areas with building entrances and elevator banks. Critical to its success: coordinating materials and verbal directions for staff and referring physicians that instruct visitors to use the color-coded system, park nearest the correct entrance, and enter nearest the right elevator. The Main Entrance is aptly named to support those who arrive without this information; wayfinding kiosks and greeters are also located inside the three primary entrances. For visitors to EMH, wayfinding to a destination will be carefully orchestrated, as will all caregiving provided on this new campus.
